Skip to content

Cart

Your cart is empty

Refund & Cancellation Policy

We have a 2 -day return policy, which means you have 48 Hours after receiving your item to request a return.

NOTE : RETURN / RETURN WILL ONLY BE ACCEPTED IF THERE IS A DAMAGE OR TAMPERING WITH THE PRODUCT. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at perfumexnow@gmail.com. Please note that returns will need to be sent to the following address: 

311-c, 8th main, 10th cross, phase-1, ideal homes township, rajarajeshwari nagar, bangalore-560098



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question perfumexnow@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at perfumexnow@gmail.com

 

  • Please Note:If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 2 business days) along with UNBOXING VIDEO (MANDOTARY) at perfumexnow@gmail.com or by calling +91 7411083968, Monday to Friday, 11 AM - 6 PM.

    Please provide the following RMA details:

    Customer Name/Email:
    Order Number:
    Reason for return:

 



REFUND POLICY

 

Refunds are subject to approval upon receiving return.

For Refunds, payment will be made to Source Account. Customer is required to share bank details .

Note: 
All refunds are made after deducting a small fees of 2.5% (payment gateway associated fees).

For Failed Online Transactions,  Refunds are automatically processed to source account and might take upto 7 working days (please note: We do not hold this amount).

 

                   ORDER CANCELLATION POLICY

                               
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order.



  • Order once placed can be cancelled only within 1 hour of placing order, as we strive to fast dispatch and best delivery service possible.
  • To cancel your order email us your Order ID with reason for cancellation on Perfumexnow@gmail.com